ResDiary, the restaurant reservation system, and Oak Innovation, specialists in communications management applications are pleased to announce the launch of ResConnect.
ResConnect is a smart piece of software that links ResDiary to users’ telephone systems, giving instant access to a wealth of relevant customer information.
ResConnect gives users an edge over their competition by speeding up call handling and providing customers with a more personal service when making telephone bookings. ResConnect also facilitates click-to-dial to simplify outbound dialling, ideal for confirming bookings or promoting new menus and events to diners who have opted in to these services.
Mike Conyers, founder and CEO of ResDiary said,
“ResDiary is delighted to be working with Oak Innovation. ResConnect enables restaurant staff to have the information they need from the beginning of a call. Optional alerts can prompt staff to provide information, seek information, or display special call handling instructions.”
Phil Reynolds, CTO of Oak Innovation said,
“ResConnect makes it easy to identify, capture and update new phone numbers in a few clicks. By maintaining more accurate contact information restaurants can improve customer loyalty and reduce no-shows.”
ResDiary is a flat-fee, online reservation system designed to help hospitality operators run a smooth service. Thousands of restaurants, bars, clubs, and hotels across the world use ResDiary to manage their bookings, from taking online reservations to managing tables, selling tickets, and taking online payments.
The software delivers market-leading yield and table management technology, while helping build customer databases and profiles to develop relationships and loyalty. The system also offers diner discovery platforms, ranging from a consumer booking portal, www.resdiary.com, to channel partners like Time Out and Hardens, and their own table booking app, ResDiary Now, on Android and iOS.
ResDiary is a trusted supplier to some of the world’s top restaurants and also provides solutions for thousands of independent venues and groups like Giggling Squid, TGI Fridays, and Turtle Bay.